Accepting the Terms and Conditions:

Tree Top Cottage and Safaris (TTC&S) undertakes to provide all services offered on condition said services are paid for in advance.

Tourists will acquaint themselves with the “Terms and Conditions” as set out below and will agree to it by signing the waiver form.

Reservations and payments:

Confirmation of reservations is subject to a 50% (Fifty percent) cash deposit of the total cost of the tour package/accommodation. The balance shall be paid not later then 7 (Seven) days prior to the arranged booking.

Cancellation and Refunds:

TTC&S reserve the right to cancel reservations should payment not be received within due dates.

In the case of cancellations of tour packages by clients for whatever reason, clients are liable for the following charges:

50% of deposit if cancelled less than 60 days prior to arranged date,

The full deposit if cancelled less than 30 days prior to arranged date,

Full payment if cancelled less than 20 days prior to the arranged date.

In the event of illness, absenteeism or any other reason for withdrawal from the tour or abandonment of accommodation after the commencement date clients will forfeit any monies paid.

All cancellations are to be done in writing.

Charges to Tree Top Cottage and Safaris (TTC&S):

TTC&S reserve the right to cancel any reservation within its own discretion as result of political unrest, hostilities or any other circumstances which can place the tourists live in jeopardy.

In this case TTC&S will offer a choice of alternative accommodation/safari dates or alternatively a full refund of monies already paid by the client.

In the case of an unscheduled extension of the tour as a result of flight delays, bad weather, strikes or any other cause beyond the control of TTC&S, all additional expenses will be the responsibility of the client.

General:

Client responsibilities are:

All flights and travel arrangements to and from King Shaka International Airport, Durban, South Africa, all travel documents such as passports, health and visa papers, all baggage and personal belongings, as well as comprehensive travel insurance for luggage, money, death or disability, injuries and medical expenses.

Client risks include but are not limited to:

Participating in any activities arranged by TTC&S, including all activities relating to (whether directly or indirectly) game drives, barge/boat trips, canoeing, swimming, nature/culture trips, walking trails, fishing, horseback riding, as well as all traveling to and from TTC&S.

Without any deviation from the generality of the foregoing, TTC&S shall not be held liable or be held responsible for any death, injury or illness, harm, loss or damage of whatsoever nature, or cause, whether arising from negligence that may be sustained on the premises or whilst traveling to or from or at TTC&S or whilst participating in any activity.